Your satisfaction is very important to us. We will do our best to alleviate any problems you may encounter. However we cannot be responsible for breakage caused by misuse. Please understand that knowing how to use your equipment and e-Liquids are paramount to you having a good experience. We encourage you to research the proper use of your electronic cigarette and e-Liquids.
Returns are for On-Line store credit or exchange only within thirty (30) days of purchase. This warranty covers manufacturer defect only. We will not accept returns on equipment that shows evidence of physical damage, negligence, or water damage. Due to sanitary reasons we cannot accept returns on vape juice/consumable items. There are no returns on coils, tanks, or heating elements that have been filled with liquid and used. Mechanical mods and mod batteries are for use at your own risk. Small Batch Vapors vape juice is not responsible for devices used outside their designed parameters.
Refunds for defective merchandise must be completed with in thirty (30) days of receiving products. You must Email all details including your Sale Record Number to [email protected] Please put "MRID" in the subject line of your Email or it will be filtered into the spam folder. Upon receiving your return request we will issue you the MRID number with detailed return instructions. You can then Send the items back to us. Buyer is to pay return shipping charges on all returned products.
Our shipping policy complies with all federal and state law and regulations related to e-juice. Our products contain nicotine, and are intended and only shipped to an adult, for use by persons at least 18 years of age, and for those who are in states that require to be at least 21 years of age. Adult Signature Required. Small Batch ships all products via UPS, Fedex, or USPS with signature confirmation required. Please make sure an adult over the age of 18 years old is present to accept your shipment.